Filing a complaint or compliment with us
If you have a compliment or complaint about our services or a product, contact us.
You may want to consider using a method other than email for sensitive information.
Tell us
- What went wrong
- When it happened
- What you expect (for example, money back, an apology, account correction)
Cosa-Nova Fashions Limited (CNFL)
Attn: Chief Compliance Officer
Our address:
50 Dufflaw Rd
Toronto, ON
M6A 2W1
Phone: 416-789-1071
Email: info@cnfl.ca
We will acknowledge your complaint
- We will acknowledge your complaint in writing as soon as possible, typically within five (5) business days of receiving your complaint.
- We may ask you to provide clarification or more information to help us resolver your complaint.
Help us resolve your complaint sooner
- Make your complaint as soon as possible.
- Reply promptly if we ask you for more information.
- Keep copies of all relevant documents, such as letters, emails and notes of conversations with us.